There is a reason why my post about frappucinos averages the most popular on my blog; it's because vegans are obsessively trying to determine the veganity of Starbucks' products. But, although many vegans love Starbucks, Starbucks couldn't care less about accommodating them. And, worse, we know it. But, for some reason, we seem intent on exerting our considerable consumer effort in order to continue consuming their questionably vegan products. Is it the taste? The ubiquitous cup? Exactly what makes us try so hard to patronize an establishment that is consistently disrespectful of our needs and, for that matter, that of any other dietary restriction? In an increasingly aware society, why does Starbucks get away with being so blatantly disingenuous?
Their ingredient information is not at all transparent; rather, it's often unavailable or incomplete. And, it would seem, they don't have a problem with that. For such a considerable chain, their staff remains consistently uninformed about allergens and often exhibits hostility when such an inquiry is made. The website suggests you discuss it with the baristas, the store's staff tell you to contact Customer Service...it's a purposefully frustrating circle of incorrect, incomplete, or non-existent information- intent on offering no final resolution.
Perhaps their egregious disinterest is best exemplified by the response I recently received from their Customer Service department when inquiring as to the increasing difficulty in ascertaining the ingredients of their product offerings:
"Greetings Abby!Is it just me, or does this loosely translate to, "We don't make specific ingredient information available; if you don't like it, don't eat/drink it"?
Thank you for contacting Starbucks.
While we understand that some customers may have a need to know specific ingredient information prior to consuming a product, unfortunately we are unable to provide more in-depth information than what is currently available in the ingredient statement [I have no idea what this is or where it can be found]. If there are concerns about this product possibly containing an ingredient derived from a source that you do not wish to consume, we would recommend that product not be consumed.
Thanks again for writing us. If you ever have any questions or concerns in the future, please don't hesitate to get in touch [presumably so that they can be equally as obtuse].
See for yourself:
questions about Starbucks ingredients 1-800-235-2883
Starbucks customer service 1-800-782-7282